What's your return policy?
Shit happens. If for any reason you are unhappy with your order, please contact us immediately within 7 days of receiving it.
Will you ship to (insert country here)?
If you can get mail, we'll probably ship to you! If you're at all concerned, please contact us first.
Can you giftwrap my order?
We don't offer gift wrapping (we really suck at it. It's pretty sad.) but we can include a hand written note in any package! Please let us know in the notes to seller what you'd like in the note. We do not include invoices in any packages in order to reduce paper waste.
You're in Canada why is your shop in USD?
We debated using CAD here on our website, but most of our orders actually seem to come from the USA, and using multiple currencies was really confusing. Eventually, we do hope to have both available!
Where is my order?
Once you've placed your order, you should receive a confirmation e-mail, after that, it'll take us about 2-3 days to ship your order. Once your order ships, you'll get another email including a tracking number (where relevant) and a date you should expect it all to arrive. Contact us if you have any questions about the location of your order.
Do you do custom work?
Definitely! Alicia loves working on custom designs when reasonable. Most of the time, custom work doesn't make sense unless it's a large project (50-100 of the item), but please get in touch if you have questions. Get in touch with Alicia here!
Can I get your products in my shop?
Yes! We are always accepting new retailers, and would love to be part of your business. Please check out our wholesale info page, and get in touch!
How do you create your designs?
Each product starts out as a sketch (usually with pencil + paper), Alicia then does the design work with an iPad Pro and an Apple Pencil. This image is then vectorized in Adobe Illustrator, and coloured! We'll probably upload some process videos eventually...if that seems interesting :D
Where can I buy your products in person?
Lots of places! Check out our list of retailers here.
Feel free to send us any other questions you might have, and we'll add them to the list!